Knowledgebase

What payment methods do you accept? You can pay in two ways: Bank transfer (EFT) — pay from your own online banking to our...

How do I pay by EFT (bank transfer)? Paying by EFT is simple: Place your order — an invoice is created automatically. Open the...

How does paying with PayFast work? PayFast lets you pay immediately without leaving your order. Choose PayFast at checkout, and you...

When does my service activate after I pay? It depends on how you pay: PayFast (card or Instant EFT): almost immediately — payment is...

How do invoices and renewals work? Your products and services renew on a regular cycle — monthly for hosting, yearly for...

What currency are your prices in? All of our pricing is in South African rand (ZAR) — the price you see is the price you pay,...

Where do I view my invoices and payment history? Log in to your client area and open Billing ’ My Invoices. There you can see all your...

How do I cancel a service, and can I get a refund? You can request a cancellation at any time from your client area — open the service, choose...